All posts tagged: customer service

Customer Service Be Helpful

Every Task is a Customer Service Task

Customer Service is the art and science of providing a great experience for a customer. When you’re assigned to a task, no matter what the task description says, that’s your job: provide a great experience for the TaskPoster. You’re probably wondering, how do we define “a great experience” on TaskRabbit? Here’s how: It’s All About Communication Good communication is essential at all points of a task — before, during, and after. You need to communicate with your TaskPoster before you start a task so you two can get on the same page about what needs to be done and when it needs to be completed. You should keep your phone handy during a task in case the TaskPoster needs to reach you, or simply to update them about your progress. Then, when the work is done, talk to your TaskPoster to confirm that they’re satisfied and thank them for hiring you — so they’ll hire you again! Focus on the Customer in Customer Service Every task is different, and every TaskPoster is different. If you …

Customer Service

Three ROI-Positive Strategies to Make Your Clients Feel Like a Million Bucks

As a savvy business owner, you likely have some understanding of what a customer is worth over the life of their relationship with you. Showing a little extra love now can pay off big time down the road — happy customers breed more happy customers. Here are three of the most effective (and ROI-positive) strategies to making your customers smile. Make it right. Understand that things will go wrong from time to time, but bending over backward to make it right inspires loyalty. Know what would resolve the customer’s issue, and then do a little more to wow them. If complaints aren’t common then the money you spend will preserve, and possibly boost, the lifetime value of that customer. Even in cases where you spend more than the customer is worth, you maintain a happy customer that doesn’t slam you on social networks or declare loudly to everyone in earshot that they shouldn’t bring business to you. Going above and beyond for customers can turn them into advocates for your business — leading to glowing …

Task of the Week: Fight With My Bank (And Win)

What do you do when your bank screws up and you can’t get an actual person on the line? If you’re like TaskPoster Mina R., you keep trying (and trying… and trying) until you finally reach a living, breathing person who tells you there’s nothing they can do. Did Mina suck it up and take a loss of $2,000? She sure didn’t. She hired TaskRabbit Karryn N. to write a letter to her bank. Karryn and Mina collaborated on the letter’s content in a GoogleDoc, then Karryn polished it up, printed it out, and sent it off to the bank. Ten days later, Mina received a check for $2,000 from her bank. “To be honest, I wasn’t even expecting anything back,” she told us, “but I felt so much better that I had at least dealt with it in the best way I could.” We’ve gotta admit — we’re pretty impressed with this one. We’ve witnessed people outsourcing all kinds of things on TaskRabbit, but hiring someone to patiently deal with the customer service blackhole …