Customer Service is the art and science of providing a great experience for a customer. When you’re assigned to a task, no matter what the task description says, that’s your job: provide a great experience for the TaskPoster. You’re probably wondering, how do we define “a great experience” on TaskRabbit? Here’s how:
It’s All About Communication
Good communication is essential at all points of a task — before, during, and after. You need to communicate with your TaskPoster before you start a task so you two can get on the same page about what needs to be done and when it needs to be completed. You should keep your phone handy during a task in case the TaskPoster needs to reach you, or simply to update them about your progress. Then, when the work is done, talk to your TaskPoster to confirm that they’re satisfied and thank them for hiring you — so they’ll hire you again!
Focus on the Customer in Customer Service
Every task is different, and every TaskPoster is different. If you want to provide a great experience, you need to listen to your TaskPoster and determine what is important to them. Did they ask you to scrub the kitchen counter twice? Do they prefer to communicate via text message rather than email? Do they want to see a rough draft of the spreadsheet before you move on to a final draft? Paying attention to these details is what makes the difference between simply completing a task and providing a truly great experience.
Always Remember to Be Helpful
This is a simple mantra to keep in your mind whenever you’re doing a task: Be helpful. It sounds so simple, right? That’s because it is. Be helpful is an easy method you can use to tackle even the most complicated of task situations. Suppose you’re hired to assemble an IKEA desk, but when you arrive some of the parts are missing. What do you do? You figure out how to be helpful. If you can pick up the parts yourself, great. If you can’t, help the TaskPoster find a way to get the parts and reschedule your assembly task for another day — that’s great service! “Be helpful” is the answer to all task problems because it tells you how to think about unique solutions in terms of Customer Service.
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