What Happens When You Cancel?

Did you know that when a Client sends you a Direct Invitation or a Same Day Invitation, it goes just to you?

This Spring has already been extremely busy on TaskRabbit, but with more tasks posted, we start to see more schedule conflicts and missed invitations than usual. Unfortunately, when this happens, it can cause Clients to lose trust in our platform and go somewhere else for help. Every Tasker in our marketplace has the ability to help improve our Community, which increases everyone’s chances of getting more tasks!

 

What happens when I miss a Client’s invitation?

If Clients don’t hear from you, they have to start the process of finding another Tasker all over again. When they don’t get an answer within the response time window, both Client and Tasker miss out! Your “Available to Respond” toggle (in some cities) will also be automatically switched off until you decide to switch it back on.

What happens when I have a schedule conflict?

Just as with not responding to an invitation, schedule conflicts also force Clients to start the posting process all over again. Some tasks like Moving and Deliveries are extremely time sensitive, so schedule conflicts or last-minute cancellations can create disappointing experiences for Clients. This results in fewer Clients for everyone.

How can the Tasker Community help?

Many Taskers do a great job managing their schedules, and personal calendars to avoid these situations. Here are some top tips to improve your Response Rate and Acceptance Rate, and reduce your number of no-shows or late cancels.

  • Review your schedule often! You can set your availability for up to 17 days out. Use that window to accurately say when you’re available, and make sure to adjust your availability if something comes up.
  • Build a buffer between your tasks, as tasks often go over the estimated time. Our top Elite Taskers recommend building time cushions into your day, whether it’s to account for travel or longer-than-expected tasks.

At the end of the day, doing all this will improve your Tasker ratings and help keep your Business Metrics at Elite levels. It’ll also give you a chance to go above and beyond for all of your Clients—and increase your chances of getting more tasks and repeat Clients!

kyrataskrabbitcom

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