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TaskRabbit Community Meet-Up at HQ

Last week we invited Bay Area TaskRabbits to drop by our San Francisco office for a good, old-fashioned meet-up. Forty-five TaskRabbits attended along with twenty TaskRabbit staff members, and a great time was had by all.

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The evening started simply enough with everyone grabbing a name tag and a slice of pizza. TaskRabbits began meeting each other and mingling with the team, and before long the room was abuzz with excited conversation.

TaskRabbits exchanged stories about tasks and how they got started — some folks had been TaskRabbits for more than two years, while others were brand new. TaskRabbit staff joined the discussions, and everyone appreciated being able to connect in-person over the experiences and community we all share.

In another room, our talented designer Nazir set up lights and a backdrop for any TaskRabbit who wanted a professional headshot taken for their profile.

When the pizza was gone, it was time to get down to business and talk TaskRabbit — the website, the experience, the community, and anything else people wanted to discuss. Our COO Stacy Brown-Philpot kicked things off by taking questions from the crowd. TaskRabbits asked about the larger goals for the company, what cities we’d be heading to next, and what they could expect as we continue to grow.

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Erika and I continued the conversation and answered more questions from the group. We touched on a variety of important subjects including safety, reviews, and ways we could improve communication between TaskPosters and TaskRabbits. Some of the more tenured members of the community stepped in to provide insights from their experiences on tasks, explaining the strategies that have helped them succeed.

In the end, our team learned a lot from the TaskRabbits who came and spoke about what mattered most to them. Based on the smiles and parting comments from TaskRabbits heading out the door, it sounds like the TaskRabbits had a blast as well. We hope to host many more events just like this in all cities. Keep an eye out for when we’ll be headed your way!

Thank you to everyone who attended the HQ meet-up and made it such a special evening.

Business Task

Takin’ Care of Business: Tips for Business Tasks

Business Task
Every day, more and more businesses are turning to TaskRabbit for help. Whether they need a great customer service representative, an efficient and organized office manager, or a sales whiz, businesses know they can find trustworthy and professional TaskRabbits to get the job done. If you like working in an office setting or want to expand your professional network, look for longer-term opportunities by selecting the “Jobs” filter on the right side of the Open Tasks page.

Doing a great job on a business task requires special considerations. Here are a few things to keep in mind:

Write a great cover letter

To apply for the longer-term business tasks under the “Jobs” filter, you’ll need an up-to-date LinkedIn profile and an awesome cover letter. Your cover letter should highlight your work experience and relevant skills, as well as your enthusiasm to help. Do some research on the business before you write your cover letter so you can show them that you care about their mission and that you’re excited contribute.

Be mindful of office etiquette and confidentiality

We’ve all heard the saying “When in Rome, do as the Romans do.” When you’re working in an office, do as the employees do. If everyone in the office is wearing a nice shirt and tie, then you should dress a little nicer as well. Be friendly with folks working around you, and respect confidentiality within the office. You may be asked to sign an NDA (especially for usability testing tasks), and should always remember to keep what you see and hear to yourself.

When you work for a business, you represent that business

When you’re working as a greeter at a company party or as a temporary office manager, you’re the face of that company for all of the guests you meet. This is an important responsibility. If someone has a question about the company that you can’t answer, kindly help them find someone who can. Your business TaskPoster will appreciate knowing they can trust you to represent them well, and will likely hire you again and again. Businesses are always coming up with new task needs, so it really pays to do a great job.
 

Ready to run a task?

See Open Tasks

 

Not a TaskRabbit yet but think you’d be awesome at business tasks? Apply here.

Professional Profiles

Putting the “Pro” in Profile

Professional Profiles

When a TaskPoster looks at your profile, they’re trying to figure out if you’re the best TaskRabbit for their task. Do you have the skills they need? Have you done this type of task before? Are you friendly, reliable, and eager to help? If your profile answers these questions with a “Yes!” then you’ll have no trouble picking up tasks.

There are three main components to the TaskRabbit profile: your picture, your “About Me” section, and links to your other sites. Let’s take a closer look at each part…

A Picture Says a Thousand Words
Your picture is your first chance to make a good impression on the TaskPoster, so you should choose a picture that helps you market your skills and interests. If you’re a great handyman, post a picture of yourself working with your tools. If you want to do tasks for businesses, snap a photo of yourself in your best shirt and tie. Whatever your speciality may be, your picture should exude professionalism and neighborliness. Be sure your smiling face is clearly visible, so TaskPosters know who to expect when they hire you.

“About Me” = Your Space to Shine
When you’re considering what to write in your “About Me” section, don’t overthink it. Your first priority should be to showcase your qualifications. Indicate your level of education, work experience, professional certifications, and any concrete examples of what you do best — a link to a website you built is much more convincing than writing “I’m great at building websites.”

You should also include a few tidbits about yourself so the TaskPoster can get to know you. What makes you unique? What’s your favorite thing about being a TaskRabbit? Adding a few interesting facts about yourself will help you stand out against TaskRabbits with comparable qualifications.

Links, a TaskRabbit’s Best Friend
Toward the bottom of the “Customize Profile” page you’ll see a section where you can link to your other online profiles — Facebook, LinkedIn, Twitter, and more. You should definitely add links to the profiles you’ve already set up, and consider opening accounts on sites that are new to you. One of the biggest hurdles to getting assigned to a task is earning the TaskPoster’s trust, and linking to your other profiles helps TaskPosters get a broader sense of who you are. You’ve built a great social reputation for yourself online — be sure to use it!
 

Ready to run a task?

See Open Tasks

 

Find the right tasks for you

Getting the Tasks You Really Want

Find the right tasks for you

We see a wide variety of tasks on TaskRabbit — everything from painting a fence to pranking a co-worker. There are also different ways to get assigned to a task, and different ways to calculate payment. At the same time, you’re looking for tasks that match your skills, interests, schedule, and location. So how do you find the right task for you?

Here are some tips to get you looking in the right places:

Use the Filters on the “Open Tasks” Page
You have three very useful filters when you click the “See Open Tasks” button. First, along the right side of the page you’ll see the “Categories” filter, which allows you to check and uncheck boxes so that only your favorite types of tasks are displayed. Second, use the “Assignment Type” filter if you’re looking to pick up tasks with one click (Quick Assign), or if you prefer to name your own payment (Open for Bids). Third, try zooming in and out on the map in the upper right corner. The list of open tasks will automatically repopulate so you can easily find tasks in your neighborhood.

Quick Assign vs. Open for Bids
We offer TaskPosters two options for pricing and assigning their task: Quick Assign and Open for Bids. Quick Assign lets the TaskPosters name a price for the task and assigns the first TaskRabbit who clicks the “I’ll do it for $__” button. Open for Bids leaves the task open for offers, and the TaskPoster manually assigns the TaskRabbit of their choice.

As the name suggests, Quick Assign tasks are meant to be assigned quickly, so don’t be shy about grabbing the ones you like. When submitting an offer for an Open for Bids task, take an extra moment to write a thoughtful comment along with your bid. Let the TaskPoster know you’ve got the skills they need and that you’re excited to help with the task.

Two Ways to Get Paid
As you’re deciding how much to bid or whether a Quick Assign task is the right price for you, be mindful of hourly and flat-rate pricing. If a task is priced at an hourly rate, this will be very clear in the upper right corner — you’ll see the “$/hour” notation in big bold print. If you don’t see “$/hour” indicated, then the task is priced at a flat rate, meaning your bid should account for the completion of the whole task.
 

Ready to run a task?

See Open Tasks

 

Customer Service Be Helpful

Every Task is a Customer Service Task

Customer Service Be Helpful

Customer Service is the art and science of providing a great experience for a customer. When you’re assigned to a task, no matter what the task description says, that’s your job: provide a great experience for the TaskPoster. You’re probably wondering, how do we define “a great experience” on TaskRabbit? Here’s how:

It’s All About Communication
Good communication is essential at all points of a task — before, during, and after. You need to communicate with your TaskPoster before you start a task so you two can get on the same page about what needs to be done and when it needs to be completed. You should keep your phone handy during a task in case the TaskPoster needs to reach you, or simply to update them about your progress. Then, when the work is done, talk to your TaskPoster to confirm that they’re satisfied and thank them for hiring you — so they’ll hire you again!

Focus on the Customer in Customer Service
Every task is different, and every TaskPoster is different. If you want to provide a great experience, you need to listen to your TaskPoster and determine what is important to them. Did they ask you to scrub the kitchen counter twice? Do they prefer to communicate via text message rather than email? Do they want to see a rough draft of the spreadsheet before you move on to a final draft? Paying attention to these details is what makes the difference between simply completing a task and providing a truly great experience.

Always Remember to Be Helpful
This is a simple mantra to keep in your mind whenever you’re doing a task: Be helpful. It sounds so simple, right? That’s because it is. Be helpful is an easy method you can use to tackle even the most complicated of task situations. Suppose you’re hired to assemble an IKEA desk, but when you arrive some of the parts are missing. What do you do? You figure out how to be helpful. If you can pick up the parts yourself, great. If you can’t, help the TaskPoster find a way to get the parts and reschedule your assembly task for another day — that’s great service! “Be helpful” is the answer to all task problems because it tells you how to think about unique solutions in terms of Customer Service.
 

Ready to run a task?

See Open Tasks

 

Trouble-Shooting Tasks

Trouble-Shooting Tasks

Trouble-Shooting Tasks

I picked up a task the other day that looked fairly simple: pick up an order of huevos rancheros and deliver them down the street. Easy, right? Not so! First, it was pouring rain outside, so my pleasant little walk became not-so-pleasant. Once I got to the delivery location, I found out that the drop-off address was on the 22nd floor of the building, and I was not allowed upstairs. Plus, since it was a surprise delivery, I did not have contact information for the recipient. Yikes!

Luckily everything turned out alright with my delivery task, but as I stood there dripping wet in the lobby of this very tall building, I realized it’s important to know what to do when things don’t go exactly as you planned…

Your First Resource for Help: Yourself!
When you applied to become a TaskRabbit, we chose you because we trust you. We trust that you’ll make the right decisions when doing a task, because you’re neighborly and awesome. Your TaskPosters chose you for the same reason: they trust you to handle their task like a pro. When you find yourself in a jam, take a deep breath and use your best judgment. Evaluate the situation, focus on being helpful, and trust yourself to do the right thing.

If You Don’t Know, Ask Your TaskPoster
Most questions on a task can be answered by your TaskPoster. You should always consult your TaskPoster when confirming details about a task — scheduling, location, supplies needed, and deadline — but they can also be a resource for surprise challenges. To return to my delivery example above, the way I solved that problem was by calling the TaskPoster, who helped me get in touch with the proper recipient.

The TaskRabbit Support Team
You can reach our illustrious Support Team by submitting a request or, if it’s really urgent, by phone at 888-661-8105. They are a great resource when you need assistance with your account, if the website is acting up, or if communication breaks down with your TaskPoster. As a former member of the team, I can tell you that they are extremely helpful but also extremely busy, so please only contact Support when you absolutely need them — remember, most questions can be answered by your TaskPoster!
 

Ready to run a task?

See Open Tasks