Task of the Week: Find The Guy I Met On A Plane Yesterday

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It’s a scene straight out of Hollywood – Cody met someone special (Amine) this Tuesday during his flight from Marrakech to Madrid, en route to his vacation in Barcelona. There was an instant connection, one Cody describes as “not a ‘nice to meet you’ connection, but rather a ‘we are going to change our flights, spend the weekend together and potentially the rest of our lives together’ connection. Life is crazy sometimes.” Too starry-eyed to exchange information on the plane, the two ultimately lost sight of each other in the chaos of  security and customs in Madrid.

But Cody knew where Amine was staying in Manhattan, so on Wednesday he hired TaskRabbit to stand outside the building in NYC with a sign saying “Amine from Morocco: I have a message for you from Cody.” The plan was to then have the Tasker give Cody’s contact information to Amine. Armed with a description of Amine, the building address, and a sign, the Tasker stood his ground, talked to the doormen of various shifts, and was going to try again later that evening when Cody messaged to say that Amine had just contacted him via other channels! Amine tracked Cody down on his own; not, as you might suspect, by using a TaskRabbit to scour the internet for Cody’s information, but remembering a picture of the place Cody stayed in Marrakech, Amine searched to find the hotel with the pool he saw on Cody’s phone. When he found the pool, he was able to track down Cody, who will be joining Amine next week in NYC. They plan on reaching out to their Tasker while there. We’re thrilled for them both and are excited to see the creative ways people use TaskRabbit help them live smarter.

TaskRabbit Partners with the White House on Disaster Response & Recovery Efforts

Today, TaskRabbit visited the White House to unveil a new partnership as part of The White House Innovation For Disaster Response and Recovery Initiative Demo Day. TaskRabbit is partnering with federal and local officials to offer the services of the TaskRabbit community during times of disaster or emergencies. Today’s event brought together technologists, entrepreneurs and members of the disaster response community to showcase tools that will make a substantial impact during large-scale emergencies. TaskRabbit is excited to play a role in this important initiative.

The new tool, The TaskRabbit Needs for First Responders Program, is a simple, mobile web product where authorized first responders can post a need for help during times of emergency and be connected to our community of 30,000 background-checked and fully vetted Taskers, who can then volunteer their services in real time.

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This tool is simply formalizing how neighbors are helping neighbors naturally in our community during times of emergency. During Hurricane Sandy in 2012, we saw our community in the Northeast come together to help one another; Our Taskers assisted with tree removal, taking pictures of damaged property, and transporting donations to those impacted.

Local officials interested in joining the pilot program can email DisasterRelief@TaskRabbit.com with a brief explanation of how they would like to see it implemented.

Task of the Week: Buy Cards for Sick Six-Year-Old Boy

Get your handkerchiefs ready, because this week’s task may make you tear up. This week, a Boston company hired one of our Taskers to purchase 100 birthday cards. They passed these cards around their office for signing and then mailed them to a six-year-old boy with inoperable brain cancer. The soon-to-be six year old, Danny, loves getting mail to cheer him up.

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Danny’s birthday is Friday, July 25. If you’d like to participate, you can mail a card to Danny Nickerson, P.O. Box 212, Foxborough, MA, 02035


Here’s a photo of Danny, courtesy of Danny’s Warriors’ Facebook group.

SOME OF OUR FAVORITE TASKS FROM THE NEW TASKRABBIT

It’s officially been a week since we launched The New TaskRabbit. Everyone knows we’ve always been obsessed with the creative ways people use our service. But, with the new product, we weren’t sure if this quirkiness would continue. Well, we were pleasantly surprised to find that it definitely did. 

It turns out a more automated model doesn’t stop people’s creative juices from flowing when it comes to task inspiration. Here are some of our favorite tasks from the past week: 

Mail My Marriage Certificate From Seattle To Illinois

Deliver Two Pregnancy Tests to Me In NYC

Help Me Clean Up My Daughter’s Apartment After A Break-In 

Delivery Preparation H To My Hotel Room 

Help Me Plan My Post-Gym Date In Long Island City 

Wait In Line For Us At The Hollywood Forever Cemetery 

Prank Call My Friend 

How creative can you get? 

An open letter to the TaskRabbit community from our founder and CEO

To the TaskRabbit Community:

It’s been five days since we launched The New TaskRabbit in the US, and in that time, we’ve received both positive and negative feedback. We have listened and made every effort to respond to questions in a timely manner. I wanted to take the opportunity to directly address a few things.

The facts.

First, our Taskers and Clients are super passionate about what we are building. As a founder, this is pretty awesome to see. Second, you can’t communicate enough when it comes to big product changes (five emails, webinars, and a cross-country trip for in-person product demos just aren’t enough sometimes). Third, pleasing millions of users simultaneously is impossible. And finally, change is hard, period.

We hear you!

The majority of the feedback we’ve received has been positive and both Taskers and Clients are excited about the new product. We’re hearing that Clients are enjoying the new seamless posting flow – knowing who will complete their task, when it will get done and how much they’ll pay within minutes –  and that Taskers are able to stack their days with tasks like never before. In fact, a look at the data in general shows that the opportunity for work among our most active Taskers has increased by 400 percent. And specifically, as an example, one of our Elite Taskers in Boston was hired 19 times in one day.

As with any change, we’re also hearing there is some confusion. For example, some Clients are having difficulty finding Taskers who are available for tasks that must be completed at a specific day and time. On the flip side, we’re hearing some Taskers are confused about the matching algorithm, and are concerned that they won’t make the same amount of money with the new product.

We are acting quickly on your feedback.

TaskRabbit has always been a community-driven company and has built its product based on our users’ needs. In fact, the company name “TaskRabbit” was actually chosen by our community in 2009. Since the launch of The New TaskRabbit, we’ve been gathering each and every piece of feedback – good and bad – so we can continue to evolve the product to match your needs.

We have prioritized the most important pieces and you can expect to see a new scheduling filter so only Taskers who are available when Clients specifically need them are shown, and an improved, clearer experience for “rescued” tasks by the end of the week.

So, what happens next?

We continue to evolve the product together. We made a big change last week, but it was just the beginning. This change was necessary for TaskRabbit as our previous platform was not sufficiently matching the explosive demand growth we are experiencing.

In the first five days, we’ve already gathered enough feedback to make iterations on The New TaskRabbit to better meet our community’s needs. This is something we will continue to do in the coming days and weeks. It’s just a part of our DNA.

My vision is to revolutionize how work gets done on a global scale.  As with any huge vision, we won’t be able to achieve it overnight. But, I am committed to delivering on this vision to ensure we continue to have a positive impact on people’s lives.

We invite your feedback as we continue to enhance our product, allowing  you to live and work smarter.

Leah Busque, Founder & CEO, TaskRabbit

THE NEW TASKRABBIT IS HERE WITH NEW iOS + ANDROID APPS FOR CLIENTS AND $1M INSURANCE POLICY ON EVERY TASK

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Last month, we announced our plans to launch The New TaskRabbit, a brand new product experience designed to deliver a higher-quality, more secure and seamless tasking experience. The response to The New TaskRabbit has been overwhelmingly positive. Since our announcement in June, we’ve received over 16,000 Tasker applications and saw a 200% increase in Client sign ups.

Today, we couldn’t be happier to announce that The New TaskRabbit is live. And we have even more exciting news to share. We’re also launching brand new iOS and Android apps today, designed specifically for our Clients. These apps let our Clients find help with their home service needs – house cleaning, handyman tasks, moving help and personal assistance – while on the go. The apps allow Clients to find, hire and chat with Taskers quickly and easily.

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iPhone users – update your TaskRabbit app (or download it) to see the new experience, and Android users – download our brand new app from the Play Store! The safety and security of our community is, and always has been, our main priority. That’s why we’ve spent months developing an industry-leading insurance policy. We are thrilled to announce that effective today, every task posted on the TaskRabbit platform is insured up to $1 million.

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The New TaskRabbit was born out of months of research with our community. Both our Clients and Taskers asked for a more seamless and secure way to communicate – we built a proprietary messaging platform. Our Taskers asked for an easier way to manage their schedule – we built a new scheduling tool. We’ve simplified our product experience and kept the logistics of scheduling and communication all in one place – on the TaskRabbit platform. Our Clients also told us that they wanted to leave the site knowing who they will be working with, how much the task will cost and when the task will be complete. We developed a proprietary matching algorithm that immediately finds a perfect match, resulting in a more seamless customer experience.

So, to recap, here’s what’s new with The New TaskRabbit:

Brand new iOS and Android apps for our Clients

We’ve developed brand new iOS and Android apps for our Clients to find, hire and chat with Taskers quickly and easily that are available for download today.

The Perfect Match

We built a matching algorithm that automatically matches Clients with Taskers who have the right skills and availability for their tasks. The matching algorithm takes into account our Taskers’ past behavior on the site, their unique skills, and availability. We present the Client with a variety of suitable Tasker candidates – some tenured, some new – so the Client is able to make a selection on the grounds they see fit (e.g. experience, ratings/ reviews or price).

One-Click Hiring

Tasks are immediately assigned once a Client selects a Tasker they’d like to work with. Clients leave the site knowing who they will be working with, how much the task will cost and when the task will be complete.

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Transparent Pricing

All tasks are priced by the hour, so Clients can select Taskers with their preferred rate. No more “pricing anxiety;” it’s easy to calculate how much a task will cost based on the anticipated time required.

Easy + Secure Communication

Clients will now be able to communicate directly with Taskers without sharing any personal information, using our new messaging platform. In addition to the apps for our Clients, we’ve also launched new iOS and Android apps – built exclusively for our Taskers – to let them communicate with their Clients on the go.

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$1M Insurance Coverage on Every Task

Effective today, every task posted on TaskRabbit is insured up to $1 million (USD).

 

UNVEILING THE NEW TASKRABBIT

TaskRabbit is revolutionizing how work gets done. And we’ve already come a long way this year – since January, our task posting volume has grown by 50 percent. Last year, we acquired 1.25 million new users and are on track to double that in 2014. We now have over 25,000 people earning an income on our site, with 10 percent running tasks as a full-time job.

Today, we’re excited to unveil our plans to roll out a brand new product experience before the end of July that will make it easier than ever to live smarter by relying on TaskRabbit as your trusted source for home services.

This new experience is the result of our users’ feedback. Users on both sides of our marketplace wanted a higher quality, more seamless product experience. Some changes are small – for starters, we received some feedback on our brand terminology. So, once The New TaskRabbit is live, TaskRabbits will be called “Taskers” and TaskPosters will be called “Clients.”

Other changes are more significant and based on months of user research and testing with our Clients and Taskers. The New TaskRabbit will better meet the needs and requests of our community.

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THE PERFECT MATCH 
We’ve spent months building a matching algorithm that automatically matches Clients with Taskers who have the right skills and availability for their task. The matching algorithm takes into account our Tasker’s past behavior on the site, the skill preferences they set in their profile, and their availability and schedule. We present the Client with a variety of suitable Tasker candidates – some tenured, some new – so the Client is able to make their selection on the grounds they see fit (e.g. experience, ratings/ reviews or price).

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ONE-CLICK HIRING + TRANSPARENT PRICING
Tasks are immediately assigned once a Client selects a Tasker they’d like to work with. A Client leaves the site knowing who they will be working with, how much the task will cost and when the task will be complete. All tasks are priced by the hour, so Clients can select a Tasker with their preferred rate. No more “pricing anxiety,” because it will be easy to calculate how much a task will cost based on the anticipated time required.

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EASY + SECURE COMMUNICATION 

Clients will now be able to communicate directly with Taskers without sharing any personal information using our new messaging platform. We’ve also launched new iOS and Android apps for our Taskers to let them communicate with their Clients on the go.

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WHY ARE WE DOING THIS?

In short, for our Clients and Taskers. They spoke, we listened.

Both our Clients and Taskers asked for a more seamless and secure way to communicate – we built a proprietary messaging platform. Our Taskers asked for an easier way to manage their schedule – we built a new scheduling tool. We’ve simplified our product experience and kept the logistics of scheduling and communication all in one place – on the TaskRabbit platform.

Our Clients also told us that they wanted to leave the site knowing who they will be working with, how much the task will cost and when the task will be complete. We developed a matching algorithm that immediately finds a perfect match, resulting in an improved customer experience.

SO, WHAT’S NEXT?

The new TaskRabbit will go live before the end of July. For now, just sit back, relax, and keep relying on TaskRabbit to live smarter as you normally do.